Answers, when you need them.
A real person answers. Fast. No ticket system. No runaround.
Contact channels
support@fahrly.de for questions about how to use Fahrly, setup, and daily operations. In German, English, and Turkish.
All guides, step-by-step pictures, and video tutorials — from Uber activation to Bolt import. In German and English.
How we do support
Support at Fahrly is simple. Short paths. Fixed response times. A human at the other end. No ticket system. No chatbot. No waiting line. Why? Because tomorrow morning at 6am, a driver can't get into his Uber account. Or an invoice will not go out to a company customer. In that moment, text on the internet does not help. In that moment, only a human helps.
Which question goes where
Questions about how to use Fahrly we handle by email. You write to support@fahrly.de. Our team answers in two hours on working days. In German, English, and Turkish. For heavy topics like the Uber link or § 21 StVG (the driver-license check), we book a short video call so we can look at the screen together.
Quick answers to read yourself live in the Help Center. All guides, step-by-step pictures, and video tutorials for the most common tasks — from Uber activation to Bolt import. Available around the clock, also on weekends.
Emergency outside business hours
For outages at night or on weekends, active customers get their own emergency number. We give it to you with the contract. Response time is under two hours. Also on weekends. Also on holidays.
In practice, this rarely happens. Fahrly runs on two servers in a German data center. Our uptime has been 99,9 %. But if something does happen and your cars can't drive on Uber or Bolt: you do not wait. We pick up the phone. Right away.
What makes us different
Other software companies do support in levels. You talk to one agent. He passes you on. Then you wait. Not with us. You talk to a human who knows the answer right away. And if he does not, Mehmet Kasem sits in the same office. Short paths are our promise.
Frequently asked questions
›How fast does support answer?
We answer emails in four hours on working days. Usually faster. The Help Center is available around the clock. For outages at night or on weekends, active customers reach us on the emergency number. You get it with your contract.
›In which languages is support available?
German, English, and Turkish. That covers almost every Mietwagen business in Germany. Our team has worked in the industry themselves. They know daily life with Uber and Bolt.
›Does support cost extra?
No. Email help and the Help Center are in the price. In all three plans. Fixed consulting costs extra, as a day rate. Only if you want it.
›Does support know the Mietwagen world?
Yes. Our team knows what BOKraft is (the rule for Mietwagen businesses). We know § 21 StVG (the driver-license check). We know why the P-Schein check matters. We speak your language.
›What happens if Uber or Bolt change their API?
We check the Uber Fleet and Bolt Fleet APIs (the data links to the platforms) every day. If they change, we fix the link before you notice. If data does not flow for a short time, you see a clear status message in Fahrly.
›Where can I send wishes for new features?
Straight to the support inbox. Or to the feedback form in the Fahrly app. We check all wishes every week. We sort by how often it is asked. If ten businesses want the same thing, it usually ships in the next release (the next new version).
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